Photos of every problem
See the stain, the missing tag, the wrong item. Settle disputes with proof instead of email threads.
Linen Wrap Dress · MVisible damage
Note from the warehouse: Small stain on the front panel. Spot cleaned and sent to resale.
Get paid for every return you process.
Outpost guides your team through grading on an iPad, photographs every item, and bills the brand for the work. Process your first return in under 30 minutes.
Free for your first 25 returns. No contract.
- First return in under 30 minutes
- 25 free returns
- No annual contract
- Works with ShipHero
Full visibility. Every return.
Photos, what was wrong, and what got restocked, item by item. Your 3PL processes returns faster, refunds go out sooner, and your support team stops answering "where's my refund."
- Every return, photographed
- Faster refunds, fewer tickets
- Your 3PL can start in 30 minutes
Tap to try it
Click a return
This is the grading screen your team uses at the bench. Tap it to try.
Your brand portal. Click any return to see what your 3PL found.
Your first return, processed in under 30 minutes.
No implementation project and no sales call. Connect ShipHero, pick your rules, and grade a real return the same afternoon.
0 to 5 min
Connect ShipHero
Sign in and approve access. Brands, products and incoming returns come over on their own.
5 to 15 min
Pick your rules
Start from standard grading reasons, outcomes and services. Set your prices. Change anything later.
15 to 30 min
Grade a real return
Open the station on an iPad, scan a return, and follow the screen. ShipHero updates when you're done.
- 25 free returns to see if it works
- No annual contract, month to month
- No obligation after the free returns
Everything your returns team does, in one place.
Scan a tracking number and Outpost finds the order, the brand and what should be in the box.
RRidgeline 3PL
OPERATIONS
AnalyticsReturnsCustomersBillingSettingsCheck in a return
Scan a tracking number, order number or RMA
1Z1804F10353921943
Matched Order #10482
Juniper & Co. · via ShopifyLinen Wrap DressLWD-OAT-M · qty 1ExpectedWaffle Knit SweaterWKS-SAGE-S · qty 1Expected
Report missing itemStart processing →
Checked in today128
Waiting to be graded34
Couldn't match2Created and flagged for you
Grading reasons
Drag to set the order associates see. Click one to edit it.
Services (VAS)
Set a price and when it applies. Edit a price to see the month change.
| Service | When does it apply? | Price | This month |
|---|
Billed to Juniper & Co. this month
Juniper & Co. · bill
2026-09-01 → 2026-09-30 · prices locked when the bill was created
Total$1,482.60
Base fees$894.25
Services$521.35
Rush$67.00
| Charge | Count | Total |
|---|---|---|
| Base fee | 612 | $894.25 |
| Fold | 588 | $205.80 |
| Bag item | 588 | $117.60 |
| Lint roll | 141 | $126.90 |
| Apply barcode label | 94 | $71.05 |
| Rush handling | 23 | $67.00 |
Performance · this week
Example data
Units processed1,284
Avg time per unit3m 42s
Within SLA98%
Oldest waiting6h
| Associate | Units | Per hour | Avg time | |
|---|---|---|---|---|
| Maria R. | 412 | 18.4 | 3m 16s | |
| Dev P. | 366 | 16.1 | 3m 44s | |
| Sam K. | 301 | 14.9 | 4m 02s | |
| Ana L. New | 205 | 12.2 | 4m 55s |
Juniper & Co. sees this
Every brand gets a private portal. Included in your plan.
Order #10482Visible damage
OutcomeRecommerce
Services$3.65
Note from the warehouse: Small stain on the front panel. Spot cleaned and sent to resale.
Resolve this returnReturns keep growing. Handle them well and brands stay.
Returns are growing faster than e-commerce itself, and every brand you serve has them. How you handle them is one of the biggest reasons a brand stays or leaves.
Your work stops being invisible
Brands see every return you process in their own portal, with photos. The care your team puts in finally gets noticed.
Disputes end with a photo
When a brand questions a charge or a write-off, the answer is already attached to the return.
Faster refunds make your brands look good
Returns graded as soon as they hit the bench mean their customers get refunded sooner and stop emailing them.
Harder to replace
A portal a brand checks every week becomes part of how they run. That's a reason to stay that no competitor can match on price.
Start free. Pay by the return.
- First 25 returns
- Free
- Monthly plan, includes 500 returns
- $199
- Each return after 500
- $0.35
- Contract, setup fee, per-seat fees
- None
Every plan includes the iPad grading station, a private portal for every brand you serve, billing from each brand's rate card, and ShipHero sync every 15 minutes.
Why it pays for itself. At our own 3PL, the bench went from 14 to 17 units per man-hour after switching to Outpost. At $3.75 a unit, that's $90 more per associate, every shift.
Try your own numbersBased on our own results
We process returns a month and charge a unit.
| Faster bench | |
| Services billed on top10% to 25% more revenue | |
| Outpost plan$199 includes 500, then $0.35 each | |
| More each month |
Uses our measured 14 to 17 units per man-hour and 10% to 25% more revenue from services. Published case studies from returns platforms report 2x to 3x faster processing; we use our own, more conservative number. Your results depend on your volume and rates.
Questions before you sign up
Built and run inside our own 3PL, where it has processed thousands of returns.
Which WMS does Outpost work with?
ShipHero today, with a native two-way sync. More WMSs are coming. Tell us yours when you join the wait list and we'll let you know when it's ready.
How long does setup take?
Under 30 minutes to process your first return: connect ShipHero, pick your starting rules and prices, and grade a return on an iPad.
What do I need at the bench?
An iPad or tablet with a camera for each station. Associates follow the screen, so there's no long training.
Is there a contract?
No. Your first 25 returns are free. After that it's $199 a month including 500 returns, then $0.35 per return, month to month. Stop any time.
How does Outpost pay for itself?
Two ways. Your team grades faster because the screen tells them exactly what to do: at our own 3PL we went from 14 to 17 units per man-hour. And you bill brands for services you already do, which added 10% to 25% more revenue on top. At $3.75 a unit, the faster bench alone is $90 more per associate every shift.
Do my brands pay for their portal?
No. Every brand you serve gets its own private portal as part of your plan.
Slow returns cost you twice.
The longer a return sits at your 3PL, the more it costs you, in support tickets and in stock that never makes it back on the shelf.
A slow returnAn example
Deliveredto your 3PL
First ticket"Where's my refund?"
Second ticketCustomer is annoyed
Back on saleMaybe after the season
Deliveredto your 3PLFirst ticket"Where's my refund?"Second ticketCustomer is annoyedBack on saleMaybe after the seasonWith OutpostGraded when it hits the benchDeliveredto your 3PL
Refunded and restockedYou see it in your portal
Deliveredto your 3PLRefunded and restockedYou see it in your portalFewer "where's my refund" tickets
Customers who see their refund quickly don't write in. Every day a return waits, more of them do.
Inventory back on sale sooner
An item in a return bin can't be sold. Seasonal stock that waits too long gets marked down or missed entirely.
Know what happened to every return, with photos to prove it.
A timeline you can trust
Every step, time-stamped. Resolve issues right from the portal.
- Checked inMatched to order #10482
- Processed, with issuesVisible damage · 3 photos
- Refund releasedInventory updated
Charges you can check
Every fee on your 3PL's invoice links back to the item and the work done.
Inspection$1.50
Steam & repack$1.25
Lint removal$0.90
Order #10482$3.65
Your rules, applied at the bench
Tell your 3PL once how to handle each problem. Outpost makes it the default for your returns.
Juniper & Co. rulesSet by your 3PL
- Visible damage3 photos · spot clean first→ Recommerce
- Missing hang tag1 photo · re-tag→ Restock
- Wrong item2 photos→ Return to brand
Your 3PL turns it on. We make the ask easy.
- Tell us who your 3PL isOne minute. We write the intro from you.
- They try it free25 free returns, set up in under 30 minutes, no contract. Works with ShipHero today.
- Your portal goes liveYou see your returns the same day they process the first one.
Send your 3PL an intro
What your 3PL receives
Questions brands ask
What does it cost us?
Nothing from Outpost. Your 3PL runs Outpost, and your brand portal is included in their plan.
Does our 3PL need a specific WMS?
Today Outpost works with ShipHero. More WMSs are coming. If your 3PL uses something else, send the intro anyway and we'll keep them posted.
What's in it for our 3PL?
They get paid for inspection and services they already do, with photos behind every charge. Setup takes under 30 minutes and the first 25 returns are free.
Can we set our own rules?
Yes. Your 3PL can set grading reasons, outcomes and required photos just for your returns.
Get your first 25 returns free.
Bring Outpost to your 3PL.
We're letting ShipHero 3PLs in a few at a time. Set up in under 30 minutes, with no contract and no obligation.
It takes a minute to send the intro. We'll show your 3PL how it pays for itself.
Send your 3PL an intro →25 free returns · No contract · ShipHero 3PLs only for now
