Returns are a service.
Start charging for them.
Outpost turns your returns bench into a documented, billable operation — grade every item, prove the condition with photos, push the result back to your WMS, and invoice for the work you were already doing for free.
Works with ShipHero · No per-seat pricing
Every 3PL absorbs the mess. Almost none of them bill for it.
Inspecting, grading, photographing, repacking — real labour, every day, invoiced at zero.
Nothing is provable
Grading lives on a clipboard. Work you can't prove is work you can't bill.
Brands are in the dark
“What happened to my return?” takes twenty minutes to answer.
The money stays on the table
The labour disappears into storage and pick fees.
Pick what you found. The rules decide the rest.
Every reason routes to an outcome, a photo requirement and a bin — so the decision is consistent whoever is standing at the table, and every billable minute is captured on the way past. Try it:
- Photos required
- None
- Goes to
- Restock — client shelf
- Billable services
- FoldBag item
Clean path. No evidence needed, so the associate isn't slowed down for nothing.
From the moment the box lands to the invoice you send.
One scan matches the package to its RMA and drops the expected items on screen. No hunting through a spreadsheet for an order number.
Written at the bench, not in a boardroom.
Outpost was built inside a working third-party logistics operation and runs there every day, on real volume, before it's offered to anyone else. Every screen exists because someone standing at a returns table needed it.
That's why the flow assumes gloves and barcode guns, why photo requirements are enforced instead of suggested, and why billing was in the product from the start rather than bolted on once customers asked.
You're already doing the work. This is what billing for it looks like.
Move the sliders to your own volume. Every number below updates as you go.
$299/month plus $0.19 per return and $0.03 per tracked package — the rates on our pricing page, with no client or seat charge. Services you bill on top, like folding, bagging and stain removal, aren't counted here, so treat this as the floor.
That's $105,852 a year on work your team is already doing.
At the typical $3.25 per return, the same month leaves $11,821 — $3,000 more, on exactly the same work.
Want the full rate card? See pricing.
Straight answers.
Which WMS do you work with?
ShipHero today, natively — returns, products, inventory and order history all sync both ways. Marketplace returns via Mirakl are supported too. Other WMS integrations are built on request.
How long does it take to get running?
Connecting ShipHero and pulling in your clients takes minutes. The real work is deciding your grading reasons, bins and rate card — usually an afternoon, and we do it with you.
Do my clients get access?
Yes. Each brand gets their own login that shows only their returns, with photos and outcomes. You control what they see.
What does it cost?
A monthly base plus usage — see pricing. There's no per-seat charge, so putting more of your floor team on it costs nothing extra.
Who built this?
An operating 3PL. It runs a live returns bench every day before it's ever offered to anyone else — which is why it's shaped like the job instead of like a database.
See it run on your own returns.
A 20-minute call: we'll walk the bench flow, connect it to a test ShipHero account, and show you what a month of your returns would have billed.
Book a demo