Full visibility. Every return.

Photos, what was wrong, and what got restocked, item by item. Your 3PL processes returns faster, refunds go out sooner, and your support team stops answering "where's my refund."

Every return, photographed
Faster refunds, fewer tickets
Your 3PL can start in 30 minutes

Click a return

Your brand portal. Click any return to see what your 3PL found.

Your first return, processed in under 30 minutes.

No implementation project and no sales call. Connect ShipHero, pick your rules, and grade a real return the same afternoon.

0 to 5 min

Connect ShipHero

5 to 15 min

Pick your rules

Start from standard grading reasons, outcomes and services. Set your prices. Change anything later.

15 to 30 min

Grade a real return

Open the station on an iPad, scan a return, and follow the screen. ShipHero updates when you're done.

25 free returns to see if it works
No annual contract, month to month
No obligation after the free returns

Everything your returns team does, in one place.

Scan a tracking number and Outpost finds the order, the brand and what should be in the box.

RRidgeline 3PL

OPERATIONS

AnalyticsReturnsCustomersBillingSettings

Check in a return

Scan a tracking number, order number or RMA

WMS: live · synced 2:48 PM

1Z1804F10353921943

Matched Order #10482

Juniper & Co. · via Shopify

Linen Wrap DressLWD-OAT-M · qty 1Expected

Waffle Knit SweaterWKS-SAGE-S · qty 1Expected

Report missing itemStart processing →

Checked in today128

Waiting to be graded34

Couldn't match2Created and flagged for you

Grading reasons

Drag to set the order associates see. Click one to edit it.

Standard · all brands

Services (VAS)

Set a price and when it applies. Edit a price to see the month change.

Juniper & Co. rate card

Service	When does it apply?	Price	This month

Billed to Juniper & Co. this month

Juniper & Co. · bill

2026-09-01 → 2026-09-30 · prices locked when the bill was created

Export invoice

Total$1,482.60

Base fees$894.25

Services$521.35

Rush$67.00

Charge	Count	Total
Base fee	612	$894.25
Fold	588	$205.80
Bag item	588	$117.60
Lint roll	141	$126.90
Apply barcode label	94	$71.05
Rush handling	23	$67.00

Performance · this week

Example data

All brands

Units processed1,284

Avg time per unit3m 42s

Within SLA98%

Oldest waiting6h

Associate	Units	Per hour	Avg time
Maria R.	412	18.4	3m 16s
Dev P.	366	16.1	3m 44s
Sam K.	301	14.9	4m 02s
Ana L. New	205	12.2	4m 55s

Juniper & Co. sees this

Every brand gets a private portal. Included in your plan.

Brand view

Order #10482Visible damage

OutcomeRecommerce

Services$3.65

Note from the warehouse: Small stain on the front panel. Spot cleaned and sent to resale.

Resolve this return

Returns keep growing. Handle them well and brands stay.

Returns are growing faster than e-commerce itself, and every brand you serve has them. How you handle them is one of the biggest reasons a brand stays or leaves.

Your work stops being invisible
Brands see every return you process in their own portal, with photos. The care your team puts in finally gets noticed.
Disputes end with a photo
When a brand questions a charge or a write-off, the answer is already attached to the return.
Faster refunds make your brands look good
Returns graded as soon as they hit the bench mean their customers get refunded sooner and stop emailing them.
Harder to replace
A portal a brand checks every week becomes part of how they run. That's a reason to stay that no competitor can match on price.

Start free. Pay by the return.

First 25 returns: Free
Monthly plan, includes 500 returns: $199
Each return after 500: $0.35
Contract, setup fee, per-seat fees: None

Every plan includes the iPad grading station, a private portal for every brand you serve, billing from each brand's rate card, and ShipHero sync every 15 minutes.

Why it pays for itself. At our own 3PL, the bench went from 14 to 17 units per man-hour after switching to Outpost. At $3.75 a unit, that's $90 more per associate, every shift.

Try your own numbersBased on our own results

We process Returns a month returns a month and charge Charge per unit a unit.

Faster bench
Services billed on top10% to 25% more revenue
Outpost plan$199 includes 500, then $0.35 each
More each month

Uses our measured 14 to 17 units per man-hour and 10% to 25% more revenue from services. Published case studies from returns platforms report 2x to 3x faster processing; we use our own, more conservative number. Your results depend on your volume and rates.

Questions before you sign up

Built and run inside our own 3PL, where it has processed thousands of returns.

Which WMS does Outpost work with?

ShipHero today, with a native two-way sync. More WMSs are coming. Tell us yours when you join the wait list and we'll let you know when it's ready.

How long does setup take?

Under 30 minutes to process your first return: connect ShipHero, pick your starting rules and prices, and grade a return on an iPad.

What do I need at the bench?

An iPad or tablet with a camera for each station. Associates follow the screen, so there's no long training.

Is there a contract?

No. Your first 25 returns are free. After that it's $199 a month including 500 returns, then $0.35 per return, month to month. Stop any time.

How does Outpost pay for itself?

Two ways. Your team grades faster because the screen tells them exactly what to do: at our own 3PL we went from 14 to 17 units per man-hour. And you bill brands for services you already do, which added 10% to 25% more revenue on top. At $3.75 a unit, the faster bench alone is $90 more per associate every shift.

Do my brands pay for their portal?

No. Every brand you serve gets its own private portal as part of your plan.

Slow returns cost you twice.

The longer a return sits at your 3PL, the more it costs you, in support tickets and in stock that never makes it back on the shelf.

A slow returnAn example

Deliveredto your 3PL Unhappy face

First ticket"Where's my refund?" Angry face

Second ticketCustomer is annoyed Crying face

Back on saleMaybe after the season

With OutpostGraded when it hits the bench

Deliveredto your 3PL Green check with a thumbs-up

Refunded and restockedYou see it in your portal

Fewer "where's my refund" tickets

Customers who see their refund quickly don't write in. Every day a return waits, more of them do.

Inventory back on sale sooner

An item in a return bin can't be sold. Seasonal stock that waits too long gets marked down or missed entirely.

Know what happened to every return, with photos to prove it.

Photos of every problem

See the stain, the missing tag, the wrong item. Settle disputes with proof instead of email threads.

Linen Wrap Dress · MVisible damage

Note from the warehouse: Small stain on the front panel. Spot cleaned and sent to resale.

A timeline you can trust

Every step, time-stamped. Resolve issues right from the portal.

Sep 24Checked inMatched to order #10482
9:16 amProcessed, with issuesVisible damage · 3 photos
9:21 amRefund releasedInventory updated

Charges you can check

Every fee on your 3PL's invoice links back to the item and the work done.

Inspection$1.50

Steam & repack$1.25

Lint removal$0.90

Order #10482$3.65

Your rules, applied at the bench

Tell your 3PL once how to handle each problem. Outpost makes it the default for your returns.

Juniper & Co. rulesSet by your 3PL

Visible damage3 photos · spot clean first→ Recommerce
Missing hang tag1 photo · re-tag→ Restock
Wrong item2 photos→ Return to brand

Your 3PL turns it on. We make the ask easy.

Tell us who your 3PL isOne minute. We write the intro from you.
They try it free25 free returns, set up in under 30 minutes, no contract. Works with ShipHero today.
Your portal goes liveYou see your returns the same day they process the first one.

Send your 3PL an intro

What your 3PL receives

Questions brands ask

What does it cost us?

Nothing from Outpost. Your 3PL runs Outpost, and your brand portal is included in their plan.

Does our 3PL need a specific WMS?

Today Outpost works with ShipHero. More WMSs are coming. If your 3PL uses something else, send the intro anyway and we'll keep them posted.

What's in it for our 3PL?

They get paid for inspection and services they already do, with photos behind every charge. Setup takes under 30 minutes and the first 25 returns are free.

Can we set our own rules?

Yes. Your 3PL can set grading reasons, outcomes and required photos just for your returns.

Bring Outpost to your 3PL.

It takes a minute to send the intro. We'll show your 3PL how it pays for itself.

Send your 3PL an intro →

Get paid for every return you process.